One queue instead of five inboxes
Phone notes, texts, Facebook messages and the pad on the counter become one list.
The 9am rush,
written down.
Enquiries arrive by phone, text and walk-in. Verabay puts every one of them in a single queue — with the car, the customer and what they actually said.
A pilot with a small number of Australian workshops.
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Tom Whelan Safety
BQX12L · Ford Ranger
Steering pulls hard to the left and there is a knock over bumps. I am not comfortable driving it.
Open — no decision yet
-
Dave Mitchell
ZKQ41T · Toyota Hilux
Grinding noise from the front when I brake, and the pedal feels different since last week.
Open — no decision yet
-
Priya Raman
CJH88N · Mazda CX-5
Due for its 60,000 service. Also the air con is not cold any more.
Open — no decision yet
Tom's enquiry arrived third. It sits at the top because he reported a steering problem.
Brakes and steering
go to the top.
A customer who reports something safety-critical is first in your morning, not buried in arrival order.
Urgent
Safety-flagged enquiries
1 safety-flagged enquiry awaiting review
To do
Enquiries awaiting a decision
3 enquiries have no next action recorded
Nothing is sent
behind your back.
Every enquiry gets a decision you record in a sentence. Verabay does not ring your customer, and it tells them nothing you have not sent yourself.
Call the customerThe enquiry stays open. Use this when you will phone the customer.
Ask the customer for more informationThe enquiry waits for the customer.
Book an inspectionCloses the enquiry as converted to a job.
Prepare a quoteCloses the enquiry as converted to a job.
The customer is not told automatically.
Every change,
in the order it happened.
If a customer rings three weeks later asking what you told them, the answer is on the screen rather than in someone's memory.
- 3 min agoEnquiry sent by the customer
- 3 min agoStatus: New — not reviewed → Open — no decision yet
- just nowNext action: Call the customer
The customer explains before you pick up the phone
Send a link. No app, no account, no password. They answer on their phone and it lands in your queue.
One record per job
The enquiry, the answers, every change and who made it — searchable by name, phone or registration.
Set up by us, not by you
We put each pilot workshop on ourselves and stay close while you use it.
Being built now
In this order. None of it is in the pilot yet.
Tell us about your shop.
We'd rather hear what your mornings actually look like than guess.
Or write to business.veraminds@gmail.com.