One queue instead of five inboxes
Phone notes, texts, Facebook messages and the pad on the counter become one list.
The 9am rush,
written down.
Enquiries arrive by phone, text and walk-in. Verabay puts every one of them in a single queue — with the car, the customer and what they actually said.
A pilot with a small number of Australian workshops.
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Tom Whelan Safety
BQX12L · Ford Ranger
Steering pulls hard to the left and there is a knock over bumps. I am not comfortable driving it.
Open — no decision yet
-
Dave Mitchell
ZKQ41T · Toyota Hilux
Grinding noise from the front when I brake, and the pedal feels different since last week.
Open — no decision yet
-
Priya Raman
CJH88N · Mazda CX-5
Due for its 60,000 service. Also the air con is not cold any more.
Open — no decision yet
Tom's enquiry arrived third. It sits at the top because he reported a steering problem.
Brakes and steering
go to the top.
A customer who reports something safety-critical is first in your morning, not buried in arrival order.
Urgent
Safety-flagged enquiries
1 safety-flagged enquiry awaiting review
To do
Enquiries awaiting a decision
3 enquiries have no next action recorded
Nothing is sent
behind your back.
Every enquiry gets a decision you record in a sentence. Verabay does not ring your customer, and it tells them nothing you have not sent yourself.
Call the customerThe enquiry stays open. Use this when you will phone the customer.
Ask the customer for more informationThe enquiry waits for the customer.
Book an inspectionCloses the enquiry as converted to a job.
Prepare a quoteCloses the enquiry as converted to a job.
The customer is not told automatically.
Every change,
in the order it happened.
If a customer rings three weeks later asking what you told them, the answer is on the screen rather than in someone's memory.
- 3 min agoEnquiry sent by the customer
- 3 min agoStatus: New — not reviewed → Open — no decision yet
- just nowNext action: Call the customer
A photo of the light
beats a description of it.
After the enquiry is sent, your customer can add photos from their phone — the warning light, the damage, the leak under the car. Every one is scanned for malware before it reaches you.
Photos of the problem, a warning light or damage help the workshop. You can add up to 8 for this enquiry, each under 10 MB.
What the customer is told
Your photos are private: they are used only to assess this enquiry. Photos taken on a phone can include the place they were taken; if you do not want to share that, turn off location for the camera or choose another photo.
The customer explains before you pick up the phone
Send a link. No app, no account, no password. They answer on their phone and it lands in your queue.
One record per job
The enquiry, the answers, every change and who made it — searchable by name, phone or registration.
Photos, scanned before you open them
Up to eight per enquiry, straight from the customer's phone. Each is checked for malware and is never public — only your workshop can open it.
Being built now
In this order. None of it is in the pilot yet.
Tell us about your shop.
We'd rather hear what your mornings actually look like than guess.
Or write to business.veraminds@gmail.com.